FAQ

Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about ordering, shipping, returns, and payments at NYC Essence.

Orders

How do I place an order?
Simply add your desired items to your shopping cart and follow the checkout process to complete your purchase.

Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please contact us as soon as possible at contact@ncyessence.com and our team will assist you.

Shipping

What are the shipping costs?
We offer free standard shipping on all orders. An express insured shipping option may be available at checkout for an additional fee.

How long does delivery take?
Standard delivery usually takes 5 to 7 business days. Express insured delivery typically takes 2 to 3 business days. Delivery times may vary depending on your location.

Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number.

Returns & Refunds

Can I return my order?
Yes, you have 14 days from the date of delivery to return your order, provided the items are unused, with tags attached, and in their original packaging. Please refer to our Return Policy for full details.

How will I receive my refund?
Once we receive and approve your return, your refund will be processed within 10 business days to your original payment method.

Are there items that cannot be returned?
Yes. Sale items, gift cards, and personalized products cannot be returned.

Payment

What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and American Express, along with other secure payment options displayed at checkout.

Contact

If your question is not answered here, our support team is happy to help.

Email: contact@ncyessence.com